Frequently Asked Questions (FAQ's)
Welcome to the FAQ page of Matir Bank | মাটির ব্যাংক. Here, we have compiled the most common questions our customers ask about our products, orders, delivery, and services. If you don't find the answer you are looking for, please feel free to reach out via our Contact Us page.
General Questions
Q1: What is Matir Bank?
A: Matir Bank is a trusted premium e-commerce and retail platform in Bangladesh, offering both online shopping and an offline physical store experience. It is a proudly owned sister concern of EDesk IT (operating under the ARAR Trade License).
A: Matir Bank is a trusted premium e-commerce and retail platform in Bangladesh, offering both online shopping and an offline physical store experience. It is a proudly owned sister concern of EDesk IT (operating under the ARAR Trade License).
Q2: Is Matir Bank a registered business?
A: Yes. All operations, invoicing, and financial management of Matir Bank are legally authorized and backed by the registered corporate identity of EDesk IT.
A: Yes. All operations, invoicing, and financial management of Matir Bank are legally authorized and backed by the registered corporate identity of EDesk IT.
Orders & Shopping
Q3: How do I place an order?
A: You can place an order directly through our official website (matirbankbd.com), or by messaging our official Facebook Page with the product name, your delivery address, and phone number.
A: You can place an order directly through our official website (matirbankbd.com), or by messaging our official Facebook Page with the product name, your delivery address, and phone number.
Q4: Can I buy products directly from your physical shop?
A: Yes! You are always welcome to visit our offline retail shop to check products physically and purchase them directly. Please check our Contact Us page for our exact address.
A: Yes! You are always welcome to visit our offline retail shop to check products physically and purchase them directly. Please check our Contact Us page for our exact address.
Q5: Do you offer Digital Products or Software Subscriptions?
A: Yes, through our digital products section, we offer authentic premium software licenses, utility keys, and professional digital subscriptions.
A: Yes, through our digital products section, we offer authentic premium software licenses, utility keys, and professional digital subscriptions.
Shipping & Delivery
Q6: What are your delivery charges?
A: Our standard delivery charges are [আপনার ঢাকার ভেতরের চার্জ, যেমন: 60 TK] inside Dhaka and [ঢাকার বাইরের চার্জ, যেমন: 120 TK] outside Dhaka. Delivery charges may vary based on product weight and size.
A: Our standard delivery charges are [আপনার ঢাকার ভেতরের চার্জ, যেমন: 60 TK] inside Dhaka and [ঢাকার বাইরের চার্জ, যেমন: 120 TK] outside Dhaka. Delivery charges may vary based on product weight and size.
Q7: How long does it take for my order to arrive?
A: Orders within Dhaka are typically delivered within 24 to 48 hours. For orders outside Dhaka, it usually takes 2 to 4 working days through our logistics partners.
A: Orders within Dhaka are typically delivered within 24 to 48 hours. For orders outside Dhaka, it usually takes 2 to 4 working days through our logistics partners.
Q8: Do you offer Cash on Delivery (COD)?
A: Yes! We offer Cash on Delivery all across Bangladesh, allowing you to pay only after receiving and checking your package.
A: Yes! We offer Cash on Delivery all across Bangladesh, allowing you to pay only after receiving and checking your package.
Returns, Refunds & Warranty
Q9: What should I do if I receive a damaged or wrong product?
A: Please inspect your package upon delivery. If you notice any defect or wrong item, report it to our helpline or Facebook inbox within 24 hours. We will arrange a free exchange or replacement for you.
A: Please inspect your package upon delivery. If you notice any defect or wrong item, report it to our helpline or Facebook inbox within 24 hours. We will arrange a free exchange or replacement for you.
Q10: How long does a refund process take?
A: Once a refund request is approved according to our policy, the amount will be sent back to your mobile banking (bKash/Nagad) or bank account within 3 to 7 working days.
A: Once a refund request is approved according to our policy, the amount will be sent back to your mobile banking (bKash/Nagad) or bank account within 3 to 7 working days.
Q11: How can I claim a warranty for electronics or gadgets?
A: For products with a brand warranty, you can claim it directly from the brand's authorized service centers. For shop-warranty items, our parent team at EDesk IT will handle the repair or replacement support.
A: For products with a brand warranty, you can claim it directly from the brand's authorized service centers. For shop-warranty items, our parent team at EDesk IT will handle the repair or replacement support.
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